Contact information

We’re Here to Help

Our team is dedicated to making your experience with NexiPets simple, smooth, and stress‑free. Whether you have a question about an order, a product, or pet wellness in general, we’re here for you.

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📧 Email Support

support@nexipets.com
We respond within 24 hours, Monday–Friday.

For the fastest help, please include:

• Your name
• Order number (if applicable)
• A brief description of your question
• Photos or videos (for product issues)

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🕒 Customer Support Hours

Monday–Friday: 9 AM – 5 PM EST
Saturday–Sunday: Closed
Messages received outside business hours are answered the next business day.

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📦 Order Questions

For order status, tracking updates, or delivery issues, include your:

• Order number
• Email used at checkout
• Tracking number (if available)

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🔄 Returns & Exchanges

To start a return or exchange, email us at support@nexipets.com with:

• Your order number
• The item you want to return
• Reason for return
• A photo (if damaged or defective)

Our team will guide you through the next steps.

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📍 Mailing Address (For Returns Only)

We will provide the correct return address once your return request is approved.
Please do not send items back without contacting us first.

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💬 General Questions

Have a question about a product, sizing, or recommendations for your pet?
Reach out anytime — we love helping pet parents make confident choices.

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Our Promise

NexiPets is built on trust, transparency, and care. If you ever need help, we’re only one message away.