Order Tracking

🐾 ORDER TRACKING

Track Your Order

Enter your tracking number below to see the latest updates on your shipment.
If you haven’t received a tracking number yet, check your email — it’s sent automatically once your order ships.

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When Will I Receive My Tracking Number?

Tracking numbers are sent 1–3 business days after your order is placed.
If you ordered multiple items, they may ship separately and have different tracking numbers.

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How to Track Your Package

Once you have your tracking number, you can track your order using:

• The link in your shipping confirmation email
• The carrier’s website (USPS, UPS, FedEx, or YunExpress)
• This page

Tracking updates may take 24–48 hours to appear after the label is created.

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My Tracking Isn’t Updating

This is normal during the first 24–48 hours.
If it hasn’t updated after 3 business days, contact us and we’ll look into it.

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Multiple Packages

Your order may arrive in separate shipments to ensure the fastest delivery.
Each package will have its own tracking number.

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Package Marked as Delivered but Not Received

If your package shows as delivered but you don’t see it:

1. Check with neighbors or household members
2. Look around your porch, mailbox, or side doors
3. Wait 24 hours — carriers sometimes mark early

If it still hasn’t arrived, email us at support@nexipets.com.

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Need Help?

If you have any questions about your order, email us at:
support@nexipets.com