Questions Pet Parents Ask

About Our Products

What is smart pet tech?

Smart pet tech refers to app-connected devices that help you monitor, feed, and protect your pet remotely. This includes GPS trackers, automatic feeders, interactive toys, and health monitors. Learn more in our guide: The Complete Guide to Smart Pet Tech in 2026.

Do GPS trackers require a subscription?

Yes — GPS trackers use cellular networks to send real-time location data, which requires a monthly data plan (typically $5–15/mo). Bluetooth-only trackers do not require a subscription but have very limited range. See our full GPS Tracker collection for details on each device.

Will your GPS trackers work for cats?

Yes! Look for trackers under 1.2oz and pair with a breakaway collar. Browse our GPS Trackers for Cats for cat-specific options.

How do smart feeders work?

Our smart automatic feeders connect to an app on your phone, letting you set feeding schedules, control portion sizes, and monitor eating habits remotely. Some models include HD cameras for live viewing.

Are your products suitable for both dogs and cats?

Most of our products support both. Browse by pet: Shop Dogs or Shop Cats.

What is the difference between a GPS tracker and a microchip?

A microchip helps a shelter identify your pet after they're found. A GPS tracker helps you find them in real time. Read our full breakdown: GPS Tracker vs Microchip: Which Actually Finds Lost Dogs?

Do you sell pet health supplements?

Yes — browse our Pet Health Supplements collection for probiotics, vitamins, and wellness chews for dogs and cats.

Orders & Shipping

How do I track my order?

Visit our Order Tracking page and enter your order number and email address.

What is your return policy?

We offer hassle-free returns. Please visit our Refund Policy page for full details.

Still Have Questions?

Contact our team and we’ll get back to you within 24 hours. You can also explore our Pet Care & Tech Blog for in-depth guides and tips, or learn about NexiPets and our mission.